MTN Nigeria has introduced a new product called MTN ComboMax bundle which has gone live on February 23, 2023.
The ComboMax bundle is an integrated add-on bundle that gives customer voice and data value upon purchase and is open to eligible prepaid customers. It will be available on the existing MTN4ME platform.
Different customers gets different bundles when they try to purchase the ComboMax on *121# menu.
Below is everything you need to know about the new MTN ComboMax bundle.
FAQs on MTN ComboMax bundle
Q: What is MTN ComboMax bundle?
A: MTN ComboMax bundles reward you with airtime talk time for National calls and International calls to 4 (four) selected international countries and data for browsing.
Q: Who can subscribe to MTN ComboMax bundle?
A: All MTN Customers can subscribe to any MTN ComboMax bundle.
Q: What are the different MTN ComboMax bundle plans available?
A: They are Weekly and Monthly. See table below for the available data bundles.
Q: How do I subscribe to MTN ComboMax bundles?
A: You can subscribe to any MTN ComboMax bundle by dialing *121#.
Q: Which international destinations can I call with my MTN ComboMax bundle airtime?
A: You will be able to call the below eligible destinations with your MTN ComboMax bundle.
- USA
- China
- Canada
- India
Q: Will I be able to share my MTN ComboMax bundles?
A: No. You will not be able share from your MTN ComboMax bundle.
Q: If my data bundle is activated as One-off, will I be able to opt in for Auto-renew or renew the bundle?
A: Yes, you will be able to opt in for auto-renewal or renew the bundle by sending “R+bundle cost” to 131.
Example: If you have an active 300MB daily bundle that is on One-off option, you will be able to renew it by sending R300 to 131.
See the ComboMax table below for more full details.
Q: Will I be able to cancel auto-renewal anytime?
A: Yes. You will be able to cancel auto-renewal on your bundle anytime by sending “No+Bundle cost” to 131. See the FAQ S
Q: How do I check my MTN ComboMax bundle balance?
A: You will be able to check your data bundle balance via the following channels:
- USSD: Dialing *131*4# (for main data bundle and bonus), or *556#
- SMS: Texting 2 to 131
- myMTN App
- myMTN web
- ChatBot (Zigi)
Q: Can I purchase multiple MTN ComboMax bundles?
A: Yes. You can activate multiple MTN ComboMax bundles and all the bundles purchased will have their own unique expiry dates.
Q: If I have multiple ComboMax bundles active, which bundle will deplete first?
A: If you have multiple ComboMax bundles active on your line, the bundle with the least validity will be used first.
Example: If you have a 30-day bundle plan and 7-day bundle plan both active on your line, the 7-day plan will be used first before the 30-day plan.
Q: What happens if I exhaust my ComboMax bundles before the renewal date?
A: As soon as you exhaust your data bundle before the expiry, your data access will be suspended, and you will no longer be able to browse. To continue browsing, you will need to do one of the following:
- Buy another data plan by dialing *121*1# or *904#.
- Borrow data by dialing *606#
- Opt-in for Pay-As-You-Go browsing by dialing *131*200# to continue browsing with your airtime at N3.07/MB.
Q: What is the validity of the ComboMax bundles?
A: The respective validities for the ComboMax bundles are captured on the Summary table below.
Q: If I have sufficient balance on my main account balance and I have sufficient balance on my ComboMax bundle, will my calls/SMS be charged from my main account or from the ComboMax bundle?
A: Call and SMS charges will be deducted first from your ComboMax balance but once exhausted, charges will then be deducted from your main account balance.
Q: Will I be able to use my ComboMax airtime or data when I roam?
A: No. You can only use the airtime and data values on your ComboMax bundle while in Nigeria. However, you can call select international destinations with ComboMax airtime balance from Nigeria.
Q: When I try to buy ComboMax bundle, I noticed that I don’t see all the ComboMax bundles on the *121# menu. Why is that?
A: Different customers will see different bundles when they try to buy the ComboMax on the *121# menu.
Example: When Adebisi dialed *121# and selected ‘ComboMax’, she saw three (3) ComboMax bundles listed on the menu but when Vincent tried to buy a ComboMax bundle on the same menu, he saw only two (2) bundles listed on the menu.
Note: A maximum three (3) ComboMax bundle will be displayed on the menu.
Q: Can I gift my MTN ComboMax bundle?
A: No. You will not be able to gift your MTN ComboMax bundle.
Q: When will I be able to use my MTN ComboMax bundle?
A: You will be able to use your MTN ComboMax bundle balance at any time of the day.
Q: Can I buy multiple MTN ComboMax bundles?
A: Yes. You will be able to buy multiple MTN ComboMax bundles.
Note: When you have multiple bundles active on your line, the bundle with the shortest/closest expiry will be used first.
Q: If I migrate to another tariff plan with an active ComboMax bundle, will I still be able to use it?
A: Yes, you will still be able to use your active MTN ComboMax bundle when you migrate to any other tariff plan.
Q: Will I be able to share out of my MTN ComboMax bundle?
A: No. You will not be able to share from the airtime and data element from you MTN ComboMax bundle.
